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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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chad bentley

August 4, 2025

5  out of  5
rating by chad bentley
"Been with State Farm for 3 years, was transferred to Milton office which is more convenient. Hadn’t had any issues with Eric Dotson’s office. They called me today to give me good news about my premium decreasing next month when my policy renews. So if an insurance agent calls with good news, I’m definitely giving them a 5 Star 🌟 review"
We responded:
"Thank you, Chad, for your 5-star review and for being with us for three years. We're glad to hear that the Milton office is convenient for you and that you received good news about your premium. If you have any questions or need assistance, feel free to reach out anytime."
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Colin Crowder

July 31, 2025

5  out of  5
rating by Colin Crowder
"Cheyenne was a great help"
We responded:
"It’s wonderful to hear such positive feedback, Colin! We take great pride in making insurance simple and personalized for our clients. We’re so glad you had a great experience, and we’re always here to help! "
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Dale Sponaugle

July 31, 2025

5  out of  5
rating by Dale Sponaugle
"Awesome person knows what she is doing."
We responded:
"Thank you, Dale, for your five-star feedback! It's great to hear that you had a positive experience with our team. We look forward to assisting you with your insurance needs in the future! "
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Richard Armstrong

July 31, 2025

5  out of  5
rating by Richard Armstrong
"Cheyenne Dawson was very polite and helpful."
We responded:
"We appreciate you, Richard! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
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Andrew Workman

July 30, 2025

5  out of  5
rating by Andrew Workman
"Can’t recommend enough. Super friendly, always takes time to answer any questions that arise, and made the process of finding a great bundle very seamless."
We responded:
"Thank you, Andrew, for your fantastic feedback! It's great to hear that you found the process seamless and that all your questions were answered. We're here to help whenever you need us."
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Cindy Herndon

July 30, 2025

5  out of  5
rating by Cindy Herndon
"Always there when we need him. Takes very good care of his clients"
We responded:
"Thank you, Cindy, for your feedback! It's great to hear that you feel well taken care of. We're here whenever you need us."
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michael simley

July 29, 2025

5  out of  5
rating by michael simley
"Cheyenne was super helpful and perfect at her job she is great"
We responded:
"Thanks for choosing us, Michael! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Jennifer Lusher

July 29, 2025

5  out of  5
rating by Jennifer Lusher
"Cheyanne was super helpful explaining how the different rates are worked out and how different deductible effect my rates. Shes a great State Farm rep!!"
We responded:
"Thank you, Jennifer, for your feedback! We're glad to hear that Cheyanne was able to assist you with understanding your rates and deductibles. We appreciate your support and look forward to serving you in the future."
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Patrick Moore

July 27, 2025

5  out of  5
rating by Patrick Moore
"Jordan was a delight to work with. He was incredibly patient and answered every single question thoroughly and thoughtfully. 10/10"
We responded:
"Thank you, Patrick, for your feedback! We're glad to hear that Jordan provided you with the support and patience you needed. Your satisfaction is important to us."
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Shawn Tackett

July 25, 2025

1  out of  5
rating by Shawn Tackett
"I tried transferring my polices from Ohio to WV to this office. I talked with his mother multiple times and she said she would call me back each time. The only time I heard from her is when I called the office line. I have 7 policies. I live in Milton and I took my business to another State Farm agent who wanted my business. I wouldn't recommend this agency!"
We responded:
"Thank you for sharing your feedback, Shawn. I value every review and take concerns like yours very seriously. Upon receiving your comments, I immediately reviewed our call logs and notes, including the communication between you and your Ohio agent. Our records show that you contacted our office three times—once on January 17 and twice on January 20. At that time, it was our understanding that you were going to review the information we provided and follow up with us. Since we hadn’t heard back, we made additional attempts to reach you on January 28 and again in February, but were unfortunately unable to connect. I sincerely apologize for any confusion or inconvenience this may have caused. Providing excellent customer service is very important to us, and we’re committed to resolving any outstanding concerns. If there’s anything more we can do to assist you, please don’t hesitate to reach out to me directly. Thank you again for bringing this to my attention. Best regards, Eric "
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Rachanda Greene

July 24, 2025

5  out of  5
rating by Rachanda Greene
"Jordan is the bomb!!! Literally spent 2 hours on the phone with me trying to sort out my insurance nightmare with another company. At the end he saved me 900 dollars a month!!!! 900!!!! And got me better coverage on my house ...did I say 900 dollars month 100% recommend!!! 10 stars if that was an option. We now have state farm auto home and boat insurance"
We responded:
"Thank you, Rachanda, for your amazing feedback! We're so glad to hear that Jordan was able to assist you and make such a positive impact on your insurance needs. We appreciate your recommendation and look forward to continuing to serve you with your auto, home, and boat insurance."
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Jordan Garcia

July 21, 2025

5  out of  5
rating by Jordan Garcia
"Great team, great service. For your auto insurance, home insurance, and life insurance needs, I highly recommend them."
We responded:
"Thank you, Jordan, for your fantastic feedback and recommendation. We're glad to hear that our team has been able to meet your insurance needs. If there's anything else we can assist you with, feel free to reach out."
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Jeffery Barr

May 16, 2025

5  out of  5
rating by Jeffery Barr
"STEPHANIE was extremely polite, patient and speeding with reviewing my current policy and returning a great competitive quote to outfit me with all of my auto, home and umbrella protection I was looking for. Thank you!!"
We responded:
"Thank you, Jeffery, for sharing your experience with us. We're glad to hear that Stephanie was able to assist you efficiently and meet your insurance needs. We appreciate your trust in us and look forward to continuing to serve you! "
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Wes Bragg

May 14, 2025

5  out of  5
rating by Wes Bragg
"Cheyenne is an absolute delight to deal with!"
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Wes! Let us know if we can help with anything else. "
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Kristina Barr

May 8, 2025

5  out of  5
rating by Kristina Barr
"Great job with service very professional and patient services agent Stephanie did a wonderful job"
We responded:
"Thank you, Kristina, for your thoughtful feedback and for sharing your experience with us. We're pleased to know that Stephanie offered you professional and attentive service. If you need any further assistance, please don't hesitate to contact us."
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Jess

May 8, 2025

5  out of  5
rating by Jess
"Wonderful customer service! Very polite and willing to help."
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
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T Wallace

May 8, 2025

5  out of  5
rating by T Wallace
"Amazing customer service"
We responded:
"Thank you, T Wallace, for your kind words and perfect rating. We're glad to hear that you had a great experience with our customer service. If you ever need assistance in the future, feel free to reach out."
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Cheyenne Robinson

April 29, 2025

5  out of  5
rating by Cheyenne Robinson
"Eric Dotson State Farm is such a great place to do business with!"
We responded:
"Thank you, Cheyenne, for your kind words and for giving us a perfect rating! We're glad to hear that you had a positive experience with us. If you ever have any questions or need assistance, feel free to reach out."
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Makayla Robinson

April 24, 2025

5  out of  5
rating by Makayla Robinson
"Cheyenne helped me and my boyfriend save 80$ a month on auto and rental. Her and Eric are hands down the best in the state. Very friendly too"
We responded:
"Thank you, Makayla, for sharing your experience with us! We're glad to hear that Cheyenne and Eric were able to help you and your boyfriend save on your insurance. We appreciate your kind words and look forward to continuing to serve you."
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Tyler Mooney

April 21, 2025

5  out of  5
rating by Tyler Mooney
"With the help of Miss Cheyenne, we were able to lower our monthly expenses on both Home AND Auto coverage! Her and the team at Eric Dotson-State Farm made us feel like family!"
We responded:
"We appreciate you, Tyler! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
Profile photo of Macey Mooney

Macey Mooney

April 21, 2025

5  out of  5
rating by Macey Mooney
"I was looking for cheaper home/auto insurance, and Cheyenne was such a huge help! Not only was she informative, she was patient, kind, and overall made the experience go smoothly. Highly recommend! Cheyenne saved me about $1,500 a year on my home and auto. Thank you again, Cheyenne!"
We responded:
"Macey, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
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Greg Key

November 20, 2024

5  out of  5
rating by Greg Key
"My wife and I were looking for a new insurance company, with great quality, better rates, and great customer service. After speaking to Leslie Tomblin, she was able to save us a substantial amount of money each month, and she is always eager to help us if we have any questions. She truly treats us like family, and not a number. Thank you very much Leslie."
We responded:
"Thank you, Greg! We're thrilled to hear that Leslie provided exceptional service and savings for you and your wife. We pride ourselves on treating our clients like family. Your kind words mean a lot to us. Thank you for choosing our agency!"
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Carrie Lee

November 15, 2024

5  out of  5
rating by Carrie Lee
"Micah was such a help to my family. He answered all my questions efficiently. He is very professional at his job. Thank you Eric Dotson and Micah for excellent customer service!"
We responded:
"Thank you, Carrie! We're thrilled to hear that Micah provided excellent service and addressed all your questions efficiently. Your kind words mean a lot to us. We appreciate your trust in our agency!"
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Anthony Dean

April 15, 2024

5  out of  5
rating by Anthony Dean
"I recently switched to Eric Dotson’s State Farm, they are very detail oriented and customer focused! I truly feel like I’m more than just another customer!"
We responded:
"Thank you for choosing our agency! We are delighted to hear about your positive experience and are committed to providing excellent service to all our customers."
Profile photo of Brooke Mounts

Brooke Mounts

April 5, 2024

5  out of  5
rating by Brooke Mounts
"I have been a loyal customer of Eric Dotson's SF for my auto and life insurance needs, and I couldn't be happier with the service and coverage they provide. The premiums are consistently low, making it an affordable option without compromising on the quality of coverage. One standout feature is the exceptional customer service I have received. The representatives are always friendly, knowledgeable, and willig to assist with any questions or concerns I have. In addition to my auto policy, I also have a life policy with them, and the convenience of bundling both polices under one roof has simplified the process for me and ensured that my insurance needs are well taken care of. I highly recommend Eric to anyone looking for insurance with the top notch customer service. Thank you for consistently exceeding my expectations and providing peace of mind on the road."
We responded:
"Thank you for your loyalty, Brooke! We're thrilled to hear about your positive experience with our service and coverage. We appreciate your recommendation and look forward to continuing to provide you with excellent customer service."